1. Message to the Recipient

You may provide a personal message to accompany your gift or flower arrangement.

The message may be sent to the recipient through SMS after the order has been confirmed. Customers are responsible for providing the correct recipient information and ensuring that the message provided is appropriate for delivery.

For privacy and security purposes, we may verify order details with the primary contact person who placed the order before sending or discussing information related to the transaction.

2. Flower Substitutions

We make every effort to prepare your order as closely as possible to the selected product or arrangement shown on our website.

However, flower availability may vary depending on the season, supplier availability, weather conditions, and market supply.

To ensure that we can fulfill your order on the scheduled delivery date, we reserve the right to substitute certain flowers when the originally selected flower or bloom is unavailable.

When a substitution is necessary:

• We will select flowers that are as similar as reasonably possible to the original in terms of color, style, size, and overall appearance.
• We will maintain the intended theme and overall look of the arrangement whenever reasonably possible.
• Substituted flowers will be of comparable quality and value.
• The overall arrangement may differ slightly from the product photograph due to natural variations in flowers and availability.

Our goal is to preserve the overall appearance, style, color scheme, and value of the arrangement while ensuring that your order can be completed on time.

3. Packaging Substitutions

The actual packaging of an arrangement may vary from the product photograph due to availability.

This may include:

• Bouquet wrappers;
• Ribbons;
• Bows;
• Boxes;
• Decorative materials;
• Filler materials; and
• Other packaging elements.

When a packaging substitution is necessary, we will use materials that are similar in style, color, theme, and value to the original design whenever reasonably possible.

The final presentation may therefore have minor differences from the photograph displayed on our website.

4. Product Photos and Natural Variations

Product photographs displayed on our website and social media accounts are intended to provide a representation of the product.

Because flowers are natural products, color, size, shape, bloom stage, and arrangement may vary from one order to another.

Factors such as lighting, photography, flower maturity, seasonal availability, and natural variation may also cause minor differences between the photograph and the actual arrangement.

We will make reasonable efforts to maintain the overall design, quality, color scheme, and value of the product ordered.

5. Order Changes

Requests to change an order, including changes to the product, recipient information, delivery address, delivery date, message, or other order details, should be communicated to us as early as possible.

Changes may be subject to availability and may not be possible once preparation, customization, or delivery arrangements have already begun.

Additional charges may apply when a requested change results in additional product, customization, delivery, or service costs.

6. Delivery

We will make reasonable efforts to deliver orders on the requested delivery date and to the address provided by the customer.

Customers are responsible for providing accurate and complete delivery information.

Delays may occur due to circumstances beyond our reasonable control, including:

• Traffic;
• Severe weather;
• Flooding;
• Road closures;
• Accidents;
• Delivery-area restrictions;
• Recipient unavailability; or
• Other unforeseen circumstances.

If the recipient is unavailable at the time of delivery, our team may contact the customer or recipient using the information provided in the order to coordinate an appropriate delivery arrangement.

Additional delivery charges may apply if a second delivery attempt or significant delivery adjustment is required.

7. Acceptance of Terms

By placing an order with Creative Love Flower Design Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, including our policies regarding:

• Flower substitutions;
• Packaging substitutions;
• Order changes;
• Delivery;
• Privacy;
• Cancellations; and
• Refunds.

We appreciate your understanding that flowers and other gift products are subject to natural and seasonal availability, and that minor variations may be necessary to successfully fulfill an order.

Thank you for choosing Creative Love Flower Design Services. We are committed to making every order special and meaningful.