Privacy policy

Effective Date: February 02, 2017

This Privacy Policy explains how Bulacan Flower Shop by Creative Love Flower Design Services (“Creative Love Flower Design Services,” “we,” “us,” or “our”) collects, uses, protects, and handles personal information provided through our website, online store, email, chat, telephone, and social media accounts.

We respect the privacy of our customers and the individuals receiving our products and services. This Privacy Policy applies to information collected through our website and through direct communications with our business.

If you have questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us through:

Creative Love Flower Design Services
Phone: 0905 333 6923 / 0927 378 1354
Email: creativeloveflowerdesign@gmail.com
Website: www.creativflowers.com

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Place an order;
Request a quotation;
Contact us through our website;
Send us a message through Facebook, Instagram, or other social media accounts;
Contact us through email, chat, telephone, or other communication channels;
Provide delivery information;
Request changes or updates to an existing order; or
Communicate with us regarding an order, delivery, payment, or customer service concern.

Depending on the transaction, information may include:

Customer name;
Contact number;
Email address;
Delivery address;
Recipient's name;
Recipient's contact number, when necessary for delivery;
Order details and preferences;
Payment or transaction information; and
Other information voluntarily provided to us for the purpose of completing the requested service.

We only collect information that is reasonably necessary to process orders, provide services, communicate with customers, arrange deliveries, process payments, and address customer concerns.

2. How We Use Your Information

We may use the information you provide to:

Process and fulfill your orders;
Confirm order details;
Communicate with you regarding your order;
Coordinate deliveries;
Contact the recipient when necessary for delivery purposes;
Process payments and transactions;
Respond to inquiries and customer-service concerns;
Provide quotations and product information;
Improve our products and services;
Maintain transaction and business records; and
Comply with applicable legal and regulatory requirements.

We do not sell or rent your personal information to third parties.

We may disclose information to service providers or third parties only when reasonably necessary to fulfill your request or complete a transaction, such as delivery partners, payment processors, or other service providers involved in fulfilling your order.

3. Primary Contact Person for Orders

To protect the privacy and security of both our customers and recipients, the person who initially contacts us regarding an order through chat, email, telephone, our website, or any of our official social media accounts will be treated as the primary contact person for that order, unless otherwise communicated and verified.

The primary contact person is the individual we will recognize as the authorized contact for matters relating to the order, including:

Order details;
Order status;
Delivery arrangements;
Changes or revisions;
Payment-related matters;
Customer concerns; and
Other information relating to the transaction.

We may communicate with the recipient when necessary to complete or facilitate delivery. However, information regarding the order will generally be discussed only with the primary contact person or with another individual who has been properly authorized by the primary contact person.

4. Privacy Protection for Recipients and Outside Contacts

We take the privacy of gift recipients and other individuals associated with an order seriously.

If a person who is not identified in our order records contacts us regarding an existing order, we may decline to provide order details, personal information, delivery information, payment information, or other confidential information until we can verify that the person is authorized to receive such information.

If the primary contact person wishes to authorize another individual to communicate with us regarding the order, the primary contact person should provide us with sufficient identifying information, such as the person's name and/or contact number, and clearly inform us that the individual is authorized to communicate with us regarding the order.

If no authorization or identifying information has been provided to us by the primary contact person, we are not obligated to disclose or discuss confidential order information with an outside person who is not identified in our records.

This policy is intended to help prevent unauthorized individuals from obtaining information about a customer's order, including the identity of the sender, order details, payment information, delivery arrangements, or other personal information.

For verification purposes, we may request information from the person contacting us before discussing an order.

5. Information Sharing

We will not sell, rent, or trade your personal information.

We may share limited information when necessary to provide the service you requested, including with:

Delivery personnel or delivery service providers;
Payment processors or financial service providers;
Technology or website service providers;
Employees or authorized representatives who need the information to perform their assigned duties; and
Government authorities or other parties when required by applicable law.

We only intend to share information that is reasonably necessary for the specific purpose.

6. Marketing Communications

If you voluntarily provide your contact information, we may occasionally contact you regarding:

New products;
Promotions;
Special offers;
Seasonal flower collections;
New services;
Business announcements; or
Updates to this Privacy Policy.

You may request to stop receiving promotional communications from us at any time by contacting us through our official contact information.

7. Your Rights and Access to Your Information

Subject to applicable laws and regulations, you may contact us to:

Ask what personal information we have about you;
Request correction of inaccurate or outdated information;
Request deletion of personal information where applicable;
Withdraw consent where applicable;
Ask questions regarding how your information is being used; or
Express concerns regarding the handling of your personal information.

Some information may need to be retained when required for legitimate business purposes, accounting, recordkeeping, dispute resolution, fraud prevention, or legal and regulatory obligations.

8. Security

We take reasonable precautions to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

When sensitive information is submitted through our website or other electronic systems, we use reasonable security measures appropriate to the nature of the information and the services involved.

Access to personal information within our organization is limited to employees or authorized individuals who reasonably need the information to perform their responsibilities, such as order processing, billing, customer service, administration, or delivery coordination.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

9. Third-Party Services and Links

Our website or social media accounts may contain links to third-party websites, payment services, delivery services, social media platforms, or other external services.

When you use a third-party service, that service may collect and process information according to its own privacy policy and terms. We are not responsible for the privacy practices of third-party websites or services that we do not control.

10. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable requirements.

Any updated version will be posted on our website with the applicable effective date.

11. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us: