Cancellation policy

RETURN, CANCELLATION, EXCHANGE & REFUND POLICY

At Creative Love Flower Design Services, we do our best to ensure that every order is prepared with care and delivered in good condition. We value customer satisfaction and are committed to addressing legitimate concerns regarding the quality or condition of your order.

1. Product Quality, Freshness & Condition

If you receive an order that has an issue with its freshness, quality, or condition, please contact us as soon as possible so we can review the concern and determine the appropriate resolution.

Depending on the circumstances, we may offer:

  • Replacement of the affected arrangement or item; or
  • A refund when replacement is not reasonably possible.

For concerns involving damaged, incorrect, or unsatisfactory items, we may request photographs or other information to help us properly assess the concern.

2. Order Cancellation & Refund Requests

Because flowers, gift arrangements, food, cakes, balloons, and other customized products may require advance preparation and procurement, cancellation requests must be made at least three (3) days before the scheduled delivery date.

Cancellation requests made within the allowable period:

Customers may request cancellation subject to the applicable refund conditions below.

Cancellation requests made less than three (3) days before the scheduled delivery date:

Because preparation, purchasing, customization, and scheduling may already have been completed, the refund may be forfeited and may no longer be available.

For customized, specially prepared, or time-sensitive orders, additional restrictions may apply.

3. Refund Administrative Fee

Approved refunds are subject to a 20% administrative and processing fee, which will be deducted from the refundable amount.

For example, if an approved refundable amount is ₱1,000, the refund issued after the 20% administrative fee would be ₱800.

The applicable refund amount may also be adjusted for any non-refundable fees or expenses already incurred in preparing or processing the order.

4. Authorized Person for Cancellation or Refund

To protect our customers and prevent unauthorized transactions, only the person who originally placed and paid for the order through Creative Love Flower Design Services will be recognized as the primary authorized person to request a cancellation or refund, unless that person has properly authorized another individual.

For security and verification purposes, we may ask the customer to provide certain information related to the original transaction, including:

  • Customer name;
  • Contact number or email address;
  • Order details;
  • Payment or transaction information; and
  • Reason for the cancellation or refund request.

We may decline refund or cancellation requests from individuals who cannot be verified as the original customer or an authorized representative.

5. Refund Processing Time

Once a refund has been approved, we will process it within approximately 1–2 business days, depending on the payment method and issuing bank or financial institution.

Please note that the actual time for the refunded amount to appear in the customer's account may vary depending on the customer's bank, card issuer, e-wallet, or payment provider.

Weekends and holidays are excluded from our internal processing period.

6. Express Refund Requests

Customers who qualify for a refund may request express processing by contacting us directly.

For security purposes, an express refund request must be made by the original customer who completed the transaction with us or by an individual who has been properly authorized and verified by that customer.

We may require verification before processing an express refund request.

7. How to Request a Cancellation, Exchange, or Refund

To request a cancellation, exchange, replacement, or refund, please contact us through our official communication channels and provide:

  1. Your name;
  2. Order details or order reference;
  3. Contact information used when placing the order;
  4. Reason for the request; and
  5. Supporting photos or other information, when applicable.

Our team will review the request and inform you of the available resolution.

8. Important Privacy & Authorization Notice

To protect the privacy of our customers and recipients, we will communicate about an order primarily with the person who originally placed the transaction.

If another person needs to request a cancellation, refund, or change to an order, the original customer should first authorize that person and provide us with sufficient identifying information, such as their name and/or contact number.

If no authorization has been provided, we may decline to discuss or process the request with an outside person who is not identified in our order records.

9. Contact Us

For cancellation, exchange, replacement, or refund concerns, please contact us through our official channels.

Creative Love Flower Design Services
Phone: 0905 333 6923 / 0927 378 1354

Please contact us as soon as possible if you have a concern regarding your order so that we can review the matter and assist you appropriately.

Thank you for your understanding and for choosing Creative Love Flower Design Services.